Service Provider Privacy Policy

When you visit our website, our third chat platform tells us your information, such as the geographical area you're accessing the website from, browser name. This information is not personally identifiable (it cannot be traced back to you).

We use this information to help us make business decisions regarding how to chat with you. For example: identifying the kind of service you want, and the kind of service provider to assign to you.

Anonymized geographical information helps us in understanding in what cities and districts people are interested in our Local services. Based on such information, we're making marketing and business development decisions. For example: if we were to run a marketing campaign targeting users from a particular city in Luxembourg, but based on the collected data realized that very few users visited our website from that city, we could make a decision to 'switch-off' such campaign. Similarly, if we see a substantial number of visitors from a particular city, where our marketplace services are currently not available, we will allocate additional resources to help prepare for launch in that new market.

As an Online Marketplace helping you in finding local services for your home or office, we naturally need to collect personally identifiable information (information which can be traced to you). Personally identifiable information is only collected when you place a service order, or use the contact form available on our website.

In order to be able to match you with customers and jobs, we use the existing information you filled to process our service order and assign to you.

We do not sell your Personally Identifiable Information (PII) to third parties or any other body 'for-profit'. Your Personally Identifiable Information is only shared with the customer to deliver the service you were assigned to, only when it is necessary to facilitate the delivery of services.

We also provide access to our secured 2FA authenticated and secured Dashboard to our Official Marketing Partner and Tech Support Partner "SmartTeller" (A Nigerian Registered Company) to support LuxService with Tech Support and Business Marketing remotely. They may share Booking Directly to you through the LuxService Platform only, within the LuxService Cloud Server and through LuxService E-Mail and Whatsapp. They only access your data through our dashboard, they do not download or share your Personal Information with Third Party and are guided by a DPA Contract. This partner is officially documented as our partner to deliver quality value to you and their activity is fully monitored by LuxService.

Your information is primarily stored in a MySQL database linked to our proprietary marketplace software 'LuxService' hosted with CPanel server located on an EU Datacenter.

In addition to our proprietary marketplace software, your data may be stored on Google Drive (e.g. invoices for local service), Google Apps for business (e.g. Gmail, Google Spreadsheets), and Insightly Chat software.

You can access your data by placing a service order or using the booking form available on our website.

Your personally identifiable information can always be deleted at your request; it can be deleted by yourself on the App. Except in cases where you have outstanding Payment. It is required to Pay first before deleting your Account.

We may also store your information for accounting purposes, or 'know your customer' regulations relevant to financial transactions with our Service Providing Partner. If you request us to delete the information, which we are legally required to keep for a certain period of time, such information will be deleted as soon as we are legally able to do so.

In order to request the deletion of your data, please send us an email with such request to support@luxservice.lu.